Variations in incidence reports on drug services to improve service quality
Penulis/Author
Dr. Savitri Citra Budi, S.K.M., M.P.H. (1); Prof. dr. Sunartini Sp.A(K), Ph.D. (2); Prof. dr. Fatwa Sari Tetra Dewi, M.P.H., Ph.D (3); dr. M. Lutfan Lazuardi, M.Kes., Ph.D. (4); NIDA NUR AULIA M (5); YUNIA RACHMI (6)
Tanggal/Date
2020
Kata Kunci/Keyword
Abstrak/Abstract
Purpose: Monitoring the management of drug services, including incident reports as evidence of the
application of patient safety culture. This study conducted a classification of variations in incident
report on drug services as an effort to improve the quality and safety of patients in the hospital.
Method: A quantitative descriptive study with a case study tradition. Retrieval of data using
documentation study techniques in the 2016 incident report.
Results: Reports of incidents in the drug services group to watch out for were 16.6% (n = 35) of the
total that occurred in 2016. There were 11 variations of incident reports that occurred in the drug
services group. Variations in reported incidents of drug incompatibility were found to dominate from
the other variations, which were as many as 28.6% (n = 10). Ineffective communication between
officers, unclear command writing, and lack of supervision are the causes of this incident.
Limitations: Discusses incident reports specific to drug service cases
Contribution: This study can be useful to provide an overview of the benefits of drug service reports
in hospitals.
