| Abstrak/Abstract |
Library services quality is one of the most vital parts in library management. Evaluation
of the library services based on the perspective of users is important. In this paper, we propose
a collaboration of Group Decision Support System-Analytical Hierarchy Process (GDSSAHP),
LibQual, and Importance-Performance Analysis (IPA) methods to evaluate library services
quality. The collaboration of GDSS-AHP and LibQual is used to calculate the weight of
each evaluation statement and the level of library services quality based on users’ perception
and expectation. IPA is then used to determine the position of the value of each evaluation
statement in the IPA’s four quadrants to obtain the recommendation level for the library services
improvement. This study is conducted at the Library of the Ministry of Trade of Indonesia,
involving four decision makers: a head librarian, a library academic expert, and two library
practitioners. Fifty library visitors become respondents to assess the quality services questionnaires.
Based on their responses, we obtain that users’ satisfaction level is at least satisfied by
76.49 %. Meanwhile, a usability testing is also conducted on the developed system by using
three observation elements: effectiveness, efficiency and satisfaction. The usability testing is
performed on five respondents, one admin, and two decision makers, and results in an average
usability level of 90.03%. |
