| Abstrak/Abstract |
The role of information technology is increasingly
vital in transforming governance and public services in the era
of globalization. It compels public organizations in developing
countries to pursue optimal service through Internet
applications. However, regional autonomy policies pose a
significant challenge in integrating information technology. This
study draws insights from Jayawijaya Regency, illustrating how
local governments address autonomy challenges. The
Population and Civil Registry Office is pivotal in citizen
administration within this context. Encountered problems
include inadequate data integration, and complex
administrative processes, resulting in difficulties accessing and
consolidating data. Administrative processes can be intricate
and time-consuming, encompassing employee performance
management and services. Consequently, public services and
business processes are impeded. In response to challenges,
adopting an enterprise resource planning (ERP) system emerges
as a solution. While proprietaryERP systems solve issues, they
have drawbacks, like high licensing costs and vendor
dependency. Open ERP uses ORM for a flexible, efficient, and
secure data approach. This researchdeploys ORM methods to
develop public service and administration modules in the
Population and Civil Registry Office of Jayawijaya, including
Administration Mail Management, Service Submission, and
Employee e- Performance, streamlining tasks like digital
documentation, service submission, and incoming/outgoing
mail. We test our application modules to assess the system
functionality. The testing results demonstrate that 90.04% of the
modules exhibit validity. Specifically, out of 231 test cases, 208
successfully passed without encountering any failures. However,
a defect rate of 9.96% is observed, where 23 out of 231 test cases
are identified as defective. |
