| Abstrak/Abstract |
Outpatients dispensing are consisted of administration and clinical pharmacy activities. Userneeds were not have been supported by the Hospital Pharmacy Information System (HPIS), therefore
it was necessary to design the outpatients dispensing system at Blambangan Hospital using a usercentered approach. This study aims to design the outpatients dispensing service system at
Blambangan Hospital through the user-centered approach in the hospital pharmacy department.
This research was a descriptive design, namely the analysis of user needs using the focus group
discussion (FGD) method and document review. The subjects of this study amounted to 24 persons
consisting of 9 pharmacists, 13 pharmacy technical staffs, and 2 administrative staffs. Data
requirements in outpatient dispensing services include patient data, medicines data, admission data,
physical examination data, clinical examination data, laboratory examination data, and dispensingprocess data. Furthermore, there were grouped into prescription screening, labeling, and delivery.
Outpatients dispensing system design was created in the form of data flow diagram (DFD). The
conclusion of this study was necessary to design advanced models for outpatients dispensing
services in the form of entity relationship diagram (ERD), data dictionary, and system flowchart. |
