Customer Behavior and EV Charging Service Business
Penulis/Author
K.G.H. Mangunkusum (1); Ir. Roni Irnawan, S.T., M.Sc., Ph.D., SMIEEE. (2); R. Derajad Sulistyo Widhyharto, S.Sos., M.Si. (3); Prof. Dr. Sunyoto Usman, M.A. (4); Prof. Ir. Sarjiya, S.T., MT., Ph.D., IPU. (5); Ir. Lesnanto Multa Putranto, S.T., M.Eng, Ph.D., IPM., SMIEEE. (6); Imam Muthohar, S.T., M.T., D.Eng. (7); F.N. Haryadi (8)
Tanggal/Date
2021
Kata Kunci/Keyword
Abstrak/Abstract
The transportation sector in Indonesia is
estimated to absorb more than 50% of the total national fuel
consumption. One form of fuel saving effort carried out by
PLN (Indonesia’s electricity company) is to encourage the
growth of battery-based electric vehicles (EV). On the other
hand, a strategy of adding electrical loads is needed to absorb
underutilized power plants and increase the percentage of
annual load growth. Electricity charging infrastructure for EV
is an alternative solution to solve these problems. In this study,
cluster sampling and purposive sampling methods were used.
Furthermore, in order to improve the comprehensiveness of
the research, a Focus Group Discussion (FGD) was conducted
by involving the government, experts, observers, and
transportation business actors as well as corresponding PLN
Units. From the result, it is known that important aspects in
the development of public electric vehicle charging stations
(SPKLU) are: designation, development, and governance, its
locations, and payment systems. SPKLU business development
needs to pay attention to driving behavior (mobility and
driving time) which forms a monocentric and polycentric
pattern, i.e. correlated with the driving anxiety factor.
Optimizing the functions of these aspects for SPKLU
businesses must be supported by stakeholder engagement
(participation of the government, PLN, investors,
implementing contractors, and suppliers), good governance,
and customer adaptability
